We are available to answer any questions and would like to share with you the most frequently asked questions as well as information that we feel is important during the search for your house cleaners.
If you still have any questions after reading through this section, please do not hesitate to reach out through our Contact Us page or give us a call.
We include equipment and supplies. Our first cleaning will as a rule take longer than follow up visits so that we can bring your home up to our standards while also getting to know your home and its particular needs. Then all follow up cleanings we will be maintaining your home. See our multiple points of service list.
Our trained technicians show up in teams of 3. The same team services the same home each scheduled visit, so that the client gets to know the team but also so the team gets to know each home, its specific needs and the pets. There will be at least 1 same team member sent to each home each regularly scheduled visit, so to maintain the familiarity with the home.
We bring all our own environmentally safe, non-toxic cleaning supplies and equipment. Upon request, we will also do our best to use products provided by the client as long as it is not a harsh chemical based product.
We send out Estimated Times of Arrival (ETA’s) 2 business days prior to each scheduled cleaning. We also provide updates as needed.
Clients do not have to be home during any cleaning but we welcome clients to be home if they wish.
Yes, all pets are welcome to be home and after a few rotations, the team and your pets will get to know each other and your pets will not be so upset by our team’s entrance.
We offer: One time, weekly (every 7 days), bi-weekly, (every 14 days) and monthly (every 28 days) cleanings. We work Monday through Friday’s.
This will vary depending upon the size of the home and the scope of the work, the condition of each room, how many rooms and areas are included. It will be narrowed down after a few visits, so you can plan accordingly in the future.
Yes, we close for these holidays: New Year’s day, Memorial Day, Fourth of July, Labor day, Thanksgiving and Christmas.
If your cleaning falls on one of the holidays we are closed, then not to worry, we will be reaching out in advance to provide you with a rescheduling option. If you do not cancel and if we do not reach out in advance to cancel a cleaning, then we will be there as scheduled.
No, tipping is not required or expected just appreciated when and if you decide to leave a tip for your 3 member team. The teams prefers cash left for any tips so to have instant access. All tips go directly to the team.
No, while keys are requested from all clients, it is not required. You can provide a code or key for access for all cleaning days or you can just make sure that someone is home to let us in.
Yes, we are a fully insured company for both the homeowners and our protection.
We understand our client’s busy schedule and that from time to time a cleaning must be rescheduled or canceled. We just ask for 2 full business days’ notice so that we can reschedule or cancel any cleaning and so to avoid our cancellation fee.
For example if your cleaning is on a Friday, then we ask for notification no later than 7 am Wednesday, so to provide us with 2 full business days to work on the rescheduling and to fill the empty spot. We do not work weekends, thus the 2 full business days’ notice please. We clean only a few homes per day per team, so to focus on the quality of our cleanings and not quantity, therefore any last minute empty spot is a loss.
We do not wipe computer monitors, TV screens, high areas that are above a regular extended duster or reachable with a 2 step ladder. We do not move large or heavy furniture but instead use different attachments to get under and around them.
No, you can cancel the service at any time, we just ask for as much notice as possible and the usual 2 full business days’ notice if in advance of a cleaning date.
Our teams try their best to treat each home and all property as if it is their own. But from time to time something does get broken or damaged. If that happens, we have trained the team leader to Stop, take a picture right away and report it to our office immediately. We will then get in touch with our client to work on a fair and quick resolution. As noted above in How do I prepare my home for a cleaning, we do ask that “Please put away anything fragile / irreplaceable or sentimental, for their protection”. We are never happy when something is broken or damaged but we are always happy to step up and work to rectify it immediately. Please note, our technicians are not reprimanded for broken items, we understand accidents sometimes happen and with this policy we find all technicians report everything to the office immediately.
Yes, all special notes/instructions are welcome. We ask that all instructions or requests be provided directly to our office so that we can make sure to update your team as well as your account in the system so notes become a permanent note for all future cleanings too. Feel free to send an email with pictures, if you feel that would help. Info@aaclean.com
Yes all our cleanings come with a 100% Customer Satisfaction Guarantee and we are very happy to report that it is very rare for us to have to return to any home. But if you are dissatisfied with any part of your cleaning, please notify us within 24 hours and we will return to rectify any areas at no cost to you.
The cost will vary depending upon the size of each home, the condition and number of rooms/ levels and areas to be cleaned. Just click on our Instant Quote button to find out your rate within 10% of the final cost.
We accept cash, personal checks, bank-automated checks, PayPal, and credit cards.
Please feel free to contact us directly regarding your cleaning schedule, needs, comments, compliments, feedback, etc. You can send an email:
info@aaclean.com or give us a call.
