[vc_section full_width=”stretch_row” css=”.vc_custom_1703720716780{margin-top: -40px !important;margin-bottom: -40px !important;padding-top: 50px !important;padding-bottom: 50px !important;background-image: url(https://stg-aaclean-redesign.kinsta.cloud/wp-content/uploads/2023/12/image-13-1.png?id=1053) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}” woodmart_css_id=”658cb798edb5a” responsive_spacing=”eyJwYXJhbV90eXBlIjoid29vZG1hcnRfcmVzcG9uc2l2ZV9zcGFjaW5nIiwic2VsZWN0b3JfaWQiOiI2NThjYjc5OGVkYjVhIiwic2hvcnRjb2RlIjoidmNfc2VjdGlvbiIsImRhdGEiOnsidGFibGV0Ijp7fSwibW9iaWxlIjp7fX19″ mobile_bg_img_hidden=”no” tablet_bg_img_hidden=”no” woodmart_parallax=”0″ woodmart_gradient_switch=”no” woodmart_box_shadow=”no” wd_z_index=”no” woodmart_disable_overflow=”0″][vc_row css=”.vc_custom_1701711113995{padding-bottom: 50px !important;}” woodmart_css_id=”656e0c459f3bc” responsive_spacing=”eyJwYXJhbV90eXBlIjoid29vZG1hcnRfcmVzcG9uc2l2ZV9zcGFjaW5nIiwic2VsZWN0b3JfaWQiOiI2NTZlMGM0NTlmM2JjIiwic2hvcnRjb2RlIjoidmNfcm93IiwiZGF0YSI6eyJ0YWJsZXQiOnt9LCJtb2JpbGUiOnt9fX0=” mobile_bg_img_hidden=”no” tablet_bg_img_hidden=”no” woodmart_parallax=”0″ woodmart_gradient_switch=”no” woodmart_box_shadow=”no” wd_z_index=”no” woodmart_disable_overflow=”0″ row_reverse_mobile=”0″ row_reverse_tablet=”0″][vc_column][woodmart_title font_weight=”600″ woodmart_css_id=”678963c2685bc” after_font_size=”eyJwYXJhbV90eXBlIjoid29vZG1hcnRfcmVzcG9uc2l2ZV9zaXplIiwiY3NzX2FyZ3MiOnsiZm9udC1zaXplIjpbIiAudGl0bGUtYWZ0ZXJfdGl0bGUiXX0sInNlbGVjdG9yX2lkIjoiNjc4OTYzYzI2ODViYyIsImRhdGEiOnsiZGVza3RvcCI6IjE2cHgifX0=” after_color=”eyJwYXJhbV90eXBlIjoid29vZG1hcnRfY29sb3JwaWNrZXIiLCJjc3NfYXJncyI6eyJjb2xvciI6WyIgLnRpdGxlLWFmdGVyX3RpdGxlIl19LCJzZWxlY3Rvcl9pZCI6IjY3ODk2M2MyNjg1YmMiLCJkYXRhIjp7ImRlc2t0b3AiOiIjMDAwMDAwIn19″ responsive_spacing=”eyJwYXJhbV90eXBlIjoid29vZG1hcnRfcmVzcG9uc2l2ZV9zcGFjaW5nIiwic2VsZWN0b3JfaWQiOiI2Nzg5NjNjMjY4NWJjIiwic2hvcnRjb2RlIjoid29vZG1hcnRfdGl0bGUiLCJkYXRhIjp7InRhYmxldCI6e30sIm1vYmlsZSI6e319fQ==” title=”We are available to answer any questions and would like to share with you the most frequently asked questions as well as information that we feel is important during the search for your house cleaners.
If you still have any questions after reading through this section, please do not hesitate to reach out through our Contact Us page or give us a call.” title_font_size=”eyJwYXJhbV90eXBlIjoid29vZG1hcnRfcmVzcG9uc2l2ZV9zaXplIiwiY3NzX2FyZ3MiOnsiZm9udC1zaXplIjpbIiAud29vZG1hcnQtdGl0bGUtY29udGFpbmVyIl19LCJzZWxlY3Rvcl9pZCI6IjY3ODk2M2MyNjg1YmMiLCJkYXRhIjp7ImRlc2t0b3AiOiIxNnB4In19″ title_custom_color=”eyJwYXJhbV90eXBlIjoid29vZG1hcnRfY29sb3JwaWNrZXIiLCJjc3NfYXJncyI6eyJjb2xvciI6WyIgLndvb2RtYXJ0LXRpdGxlLWNvbnRhaW5lciJdfSwic2VsZWN0b3JfaWQiOiI2Nzg5NjNjMjY4NWJjIiwiZGF0YSI6eyJkZXNrdG9wIjoiIzAwMDAwMCJ9fQ==”][woodmart_button shape="semi-round" color="primary" color_scheme="dark" woodmart_css_id="66037580e908a" title="Contact Us" link="url:%2Fcontact-us%2F" full_width="no" button_inline="no" button_smooth_scroll="no" wd_button_collapsible_content="no" responsive_spacing="eyJwYXJhbV90eXBlIjoid29vZG1hcnRfcmVzcG9uc2l2ZV9zcGFjaW5nIiwic2VsZWN0b3JfaWQiOiI2NjAzNzU4MGU5MDhhIiwic2hvcnRjb2RlIjoid29vZG1hcnRfYnV0dG9uIiwiZGF0YSI6eyJ0YWJsZXQiOnt9LCJtb2JpbGUiOnt9fX0=" bg_color="eyJwYXJhbV90eXBlIjoid29vZG1hcnRfY29sb3JwaWNrZXIiLCJjc3NfYXJncyI6eyJiYWNrZ3JvdW5kLWNvbG9yIjpbIiBhIl0sImJvcmRlci1jb2xvciI6WyIgYSJdfSwic2VsZWN0b3JfaWQiOiI2NjAzNzU4MGU5MDhhIiwiZGF0YSI6eyJkZXNrdG9wIjoiI2NjZmYwMCJ9fQ==" bg_color_hover="eyJwYXJhbV90eXBlIjoid29vZG1hcnRfY29sb3JwaWNrZXIiLCJjc3NfYXJncyI6eyJiYWNrZ3JvdW5kLWNvbG9yIjpbIiBhOmhvdmVyIl0sImJvcmRlci1jb2xvciI6WyIgYTpob3ZlciJdfSwic2VsZWN0b3JfaWQiOiI2NjAzNzU4MGU5MDhhIiwiZGF0YSI6eyJkZXNrdG9wIjoiIzAwMDAwMCJ9fQ=="][/vc_column][/vc_row][vc_row content_placement=”middle” woodmart_css_id=”658b2183b8bf8″ responsive_spacing=”eyJwYXJhbV90eXBlIjoid29vZG1hcnRfcmVzcG9uc2l2ZV9zcGFjaW5nIiwic2VsZWN0b3JfaWQiOiI2NThiMjE4M2I4YmY4Iiwic2hvcnRjb2RlIjoidmNfcm93IiwiZGF0YSI6eyJ0YWJsZXQiOnt9LCJtb2JpbGUiOnt9fX0=” mobile_bg_img_hidden=”no” tablet_bg_img_hidden=”no” woodmart_parallax=”0″ woodmart_gradient_switch=”no” woodmart_box_shadow=”no” wd_z_index=”no” woodmart_disable_overflow=”0″ row_reverse_mobile=”0″ row_reverse_tablet=”0″][vc_column width=”1/2″][vc_toggle title=”How long have you been in business?” color=”green”]We started the business back in the year 2000 so to offer a safe, healthy, non-toxic, green cleaning alternative.[/vc_toggle][vc_toggle title=”What areas do you service?” color=”green” css=””]We currently service the greater Boston areas of Massachusetts including: Allston, Arlington, Back Bay, Belmont, Boston, Brighton, Brookline, Cambridge, Charlestown, Fenway, Jamaica Plain, Newton, Roslindale, Somerville, South Boston, South End, Waltham, Watertown, West Roxbury. Please click on our services map for a full view.[/vc_toggle][vc_toggle title=”What is included in our cleaning visits?” color=”green”]We include equipment and supplies. We have a comprehensive cleaning system incorporating multiple points of service combined with environmentally safe cleaning solutions, HEPA-certified vacuum, and trained cleaning technicians. Our cleaning technicians will cover the points of service as needed throughout our cleaning visits.[/vc_toggle][vc_toggle title=”What is included in a first / deep cleaning?” color=”green”]We include equipment and supplies. Our first cleaning will as a rule take longer than follow up visits so that we can bring your home up to our standards while also getting to know your home and its particular needs. Then all follow up cleanings we will be maintaining your home. See our multiple points of service list.[/vc_toggle][vc_toggle title=”What is included in a regularly scheduled cleaning?” color=”green”]See our multiple points of service list.[/vc_toggle][vc_toggle title=”What is included in an Office Cleaning?” color=”green” css=””]See our multiple points of service list.[/vc_toggle][vc_toggle title=”How do I prepare my home for a cleaning?” color=”green”]Access, access, access, the more floor space and areas we have access to, the more we can clean. Please put away anything fragile / irreplaceable or sentimental, for their protection and so to provide us with more access.[/vc_toggle][vc_toggle title=”Who will be performing my cleanings and will it be the same technicians?” color=”green”]Our trained technicians show up in teams of 3. The same team services the same home each scheduled visit, so that the client gets to know the team but also so the team gets to know each home, its specific needs and the pets. There will be at least 1 same team member sent to each home each regularly scheduled visit, so to maintain the familiarity with the home.[/vc_toggle][vc_toggle title=”Will I need to provide the technicians with any products or equipment?” color=”green”]We bring all our own environmentally safe, non-toxic cleaning supplies and equipment. Upon request, we will also do our best to use products provided by the client as long as it is not a harsh chemical based product.[/vc_toggle][vc_toggle title=”How will I know my cleaning team’s arrival time?” color=”green”]We send out Estimated Times of Arrival (ETA’s) 2 business days prior to each scheduled cleaning. We also provide updates as needed.[/vc_toggle][vc_toggle title=”Do I have to be home or do I have to leave upon the team’s arrival on cleaning days?” color=”green”]Clients do not have to be home during any cleaning but we welcome clients to be home if they wish.[/vc_toggle][vc_toggle title=”Can my pets stay home during cleanings?” color=”green”]Yes, all pets are welcome to be home and after a few rotations, the team and your pets will get to know each other and your pets will not be so upset by our team’s entrance.[/vc_toggle][vc_toggle title=”What frequency of cleanings do we offer and what days of the week?” color=”green”]We offer: One time, weekly (every 7 days), bi-weekly, (every 14 days) and monthly (every 28 days) cleanings. We work Monday through Friday’s.[/vc_toggle][vc_toggle title=”How long with each cleaning take?” color=”green”]This will vary depending upon the size of the home and the scope of the work, the condition of each room, how many rooms and areas are included. It will be narrowed down after a few visits, so you can plan accordingly in the future.[/vc_toggle][vc_toggle title=”Do we close for holidays?” color=”green”]Yes, we close for these holidays: New Year’s day, Memorial Day, Fourth of July, Labor day, Thanksgiving and Christmas.[/vc_toggle][vc_toggle title=”What if my cleaning falls on a holiday?” color=”green”]If your cleaning falls on one of the holidays we are closed, then not to worry, we will be reaching out in advance to provide you with a rescheduling option. If you do not cancel and if we do not reach out in advance to cancel a cleaning, then we will be there as scheduled.[/vc_toggle][vc_toggle title=”Do I need to tip my cleaning team?” color=”green”]No, tipping is not required or expected just appreciated when and if you decide to leave a tip for your 3 member team. The teams prefers cash left for any tips so to have instant access. All tips go directly to the team.[/vc_toggle][vc_toggle title=”Am I required to provide keys to my home?” color=”green”]No, while keys are requested from all clients, it is not required. You can provide a code or key for access for all cleaning days or you can just make sure that someone is home to let us in.[/vc_toggle][vc_toggle title=”Are you fully insured?” color=”green” css=””]Yes, we are a fully insured company for both the homeowners and our protection.[/vc_toggle][vc_toggle title=”What is your cancellation policy?” color=”green”]We understand our client’s busy schedule and that from time to time a cleaning must be rescheduled or canceled. We just ask for 2 full business days’ notice so that we can reschedule or cancel any cleaning and so to avoid our cancellation fee.
For example if your cleaning is on a Friday, then we ask for notification no later than 7 am Wednesday, so to provide us with 2 full business days to work on the rescheduling and to fill the empty spot. We do not work weekends, thus the 2 full business days’ notice please. We clean only a few homes per day per team, so to focus on the quality of our cleanings and not quantity, therefore any last minute empty spot is a loss.[/vc_toggle][vc_toggle title=”What is not included in our regular cleanings?” color=”green”]We do not wipe computer monitors, TV screens, high areas that are above a regular extended duster or reachable with a 2 step ladder. We do not move large or heavy furniture but instead use different attachments to get under and around them.[/vc_toggle][vc_toggle title=”Is there a contract that I have to sign?” color=”green”]No, you can cancel the service at any time, we just ask for as much notice as possible and the usual 2 full business days’ notice if in advance of a cleaning date.[/vc_toggle][vc_toggle title=”What if something is broken / damaged during a cleaning?” color=”green”]Our teams try their best to treat each home and all property as if it is their own. But from time to time something does get broken or damaged. If that happens, we have trained the team leader to Stop, take a picture right away and report it to our office immediately. We will then get in touch with our client to work on a fair and quick resolution. As noted above in How do I prepare my home for a cleaning, we do ask that “Please put away anything fragile / irreplaceable or sentimental, for their protection”. We are never happy when something is broken or damaged but we are always happy to step up and work to rectify it immediately. Please note, our technicians are not reprimanded for broken items, we understand accidents sometimes happen and with this policy we find all technicians report everything to the office immediately.[/vc_toggle][vc_toggle title=”Can I and how do I provide special instructions for my cleaning?” color=”green”]Yes, all special notes/instructions are welcome. We ask that all instructions or requests be provided directly to our office so that we can make sure to update your team as well as your account in the system so notes become a permanent note for all future cleanings too. Feel free to send an email with pictures, if you feel that would help. Info@aaclean.com[/vc_toggle][vc_toggle title=”Is there a satisfaction guarantee?” color=”green”]Yes all our cleanings come with a 100% Customer Satisfaction Guarantee and we are very happy to report that it is very rare for us to have to return to any home. But if you are dissatisfied with any part of your cleaning, please notify us within 24 hours and we will return to rectify any areas at no cost to you.[/vc_toggle][vc_toggle title=”How much will my house cleaning cost?” color=”green”]The cost will vary depending upon the size of each home, the condition and number of rooms/ levels and areas to be cleaned. Just click on our Instant Quote button to find out your rate within 10% of the final cost.[/vc_toggle][vc_toggle title=”How can I pay for cleanings?” color=”green”]We accept cash, personal checks, bank-automated checks, PayPal, and credit cards.[/vc_toggle][vc_toggle title=”Who can I contact regarding my cleanings and my home?” color=”green”]Please feel free to contact us directly regarding your cleaning schedule, needs, comments, compliments, feedback, etc. You can send an email: info@aaclean.com or give us a call.[/vc_toggle][vc_toggle title=”What extras can be added to cleanings?” color=”green”]In addition to our standard service, we can also offer cleaning of window glass interiors, oven interiors and refrigerator interiors, cabinet interiors as add-on services upon request. Other special requests welcomed.[/vc_toggle][/vc_column][vc_column width=”1/2″][vc_single_image image=”1295″ img_size=”full” parallax_scroll=”no” woodmart_inline=”no”][/vc_column][/vc_row][/vc_section]